Terms of Service

The Third Lap, LLC provides the service you select. These offers are for customers in the United States. Questions about your service, cancellation or a refund can be sent to craig@thethirdlap.com.

Choose the support you need

Applicable tax is added and shown in your order total. The three-month coaching option is paid upfront and renews every three months. It is the same service as monthly Personal Coaching, not a $450 monthly-payment option. Coaching begins only after fit, availability and a start date are agreed.

Seven-day Analysis trial

The trial is available once per verified email address and requires no payment card. It starts when your request to start the trial is confirmed. It includes Analysis only, not custom plans, human reviews or coaching. It ends without an automatic charge, including if you have a saved payment method. Continuing with a paid subscription requires your explicit choice and successful payment.

When the trial expires, existing history remains readable. New analysis, updates, searches, comparisons and plans require an eligible active subscription. Read-only access is not a promise of permanent storage.

Billing and cancellation

Subscriptions renew automatically at the monthly or three-month interval you select until you cancel. Before payment, your order identifies the service, charge, billing interval and applicable tax. For Personal Coaching, the first charge is on the agreed start date and renewals are measured from that date.

You may cancel at any time through Manage subscription in your billing account. Cancellation stops the next renewal; your service continues through the period already paid for. For help, email craig@thethirdlap.com. Ending coaching does not automatically move you to a paid software subscription.

If a renewal payment fails, app access continues for seven days from the first failed renewal payment while the failed renewal is resolved. Human reviews, coaching emails and calls pause until payment succeeds. After the grace period, paid app access stops. An unsuccessful first purchase does not start paid service.

Refunds and coaching pauses

You may request a full refund of your initial purchase through 11:59:59 p.m. Eastern time on day 7, counting the purchase date in America/New_York as day 0. Renewals do not restart that window. After it ends, cancellation does not create a refund under our ordinary policy. If Craig cannot provide the remaining coaching, the undelivered portion is refunded. These terms do not limit rights required by applicable law.

Once a full refund is completed, paid access ends and existing history remains readable. A full refund also cancels the subscription associated with that refunded purchase so it does not renew. Contact Craig if your confirmation does not show the cancellation.

A payment dispute places the account on hold for Craig’s review. Contact Craig about access while the dispute is being reviewed.

An injury pause may last up to six months. You can give notice at any time; the pause starts after your current paid month. Unused prepaid coaching months are preserved, including unused months within a prepaid quarter. During an injury pause, app history is read-only. A pause for a major life change also preserves unused prepaid time; contact Craig to agree its duration and restart arrangements. Restart availability must be confirmed. These coaching pause terms do not apply automatically to standalone software subscriptions.

Reviews, responses and calls

Monthly Review includes one written review each service month, with appropriate plan adjustments for schedule, progress and relevant trends, injury, illness or travel. You may email one clarification within seven days of that review; Craig responds within two business days. Emailed illness or injury flags between reviews also receive a human response within two business days. This is not a deadline for a complete plan rewrite or a response promise for every other change flag.

Written support uses Monday–Friday, Eastern time, excluding holidays. Personal Coaching includes weekly email reviews, including a fifth review when one falls due, and one monthly video call of up to 50 minutes. Its monthly review is integrated into weekly coaching rather than duplicated. The first included call provides deeper onboarding; the complimentary fit call is separate.

Please give 24 hours’ notice to reschedule a call. Emergencies receive flexibility, and unused calls do not automatically roll over. If Craig cancels a call, it will be rescheduled.

Training guidance, not medical care

EnduroSync and coaching support training decisions. They do not provide emergency monitoring, diagnosis or medical treatment. AI-generated guidance can be incomplete or incorrect. Follow your clinician’s restrictions and seek appropriate medical advice for health concerns. No particular race result or performance improvement is guaranteed.